Conrado Morlan PfMP, PgMP, PMP, CSM

Plano, Texas 75024

(214) 682-2900 | (832) 377-6476 |


Portfolio/Program/Project  Management Professional

Conrado Morlan is a Program and Project Management leader with extensive experience designing, managing and executing program and project roll-outs in North America, Latin America and Europe. Demonstrated capabilities in building effective relationships with senior level stakeholders and influencing cross-functional multicultural teams across geographic regions at all levels of the organization. Proven ability in identifying and mitigating project risks avoiding impact in business opportunities. Fluent in English, Spanish and Portuguese. Basic knowledge of German and Italian. Professional experience spans the Consulting, Information Technology, Retail, Telecommunications and Finance industries.

  • Agile – ScumMaster
  • Complex Negotiations
  • Process Management
  • Critical Thinking
  • Risk Identification/Mitigation and Management
  • Change Management
  • Superior Multicultural Communication Skills


Career Profile

Daugherty Business Solutions, Dallas, TX                               2013

Consulting firm that solve business problems for some of the largest organizations on the planet.

Senior Consultant

Provide consulting services in the areas of Program, Project and Portfolio Management to Fortune 500 companies helping them to optimize their project process and transform their project offices (PMO)

Verizon through Insight Global, Dallas, TX                               2013

Global market leader in the telecommunication industry

Agile Program Manager (Scrum Master) 

Managing and leading infrastructure projects for Verizon’s customer Capital One. Accountable for gathering business requirements to lead the design of telecommunication solutions required by the Capital One projects. Activities include leading and coordinating virtual project team of networking engineers, reviewing proposed changes, identifying security risks and coordinating network changes in the production environment.

DHL Express, Dallas, TX                               2005-2012

Global market leader in the international express and logistics industry

Americas IT Program Delivery Director

Accountable for multi-million dollar program budget. Aligned multi-annual business programs with company’s strategy. Established PMO functions and program and project portfolio governance for the Americas Region (North America, Mexico, Caribbean, Central and South America). Identified and prioritized solutions, resource requirements, risks and project interdependencies. Ensured completeness of regional requirements to obtain development, deployment and support estimates.

Project Management Office (PMO) / Project Portfolio Management and Governance

• Aligned programs with global and regional strategy
• Drove implementation of PMO processes and tools in the Americas Region
• Established business processes and project governance and set the foundation for project portfolio review and approval as well as business process and project portfolio tracking
• Facilitated Project Portfolio Review Board meetings with Americas Management Board
• Deployed Project Management Framework and Project Management Best Practices across the region

Program Management

• Implemented Order to Cash Program – Aligned projects with Order-to-Cass business process to simultaneous implement billing (50 countries), collections (15 countries) and accounting (10 countries) projects across the countries of the Americas Region
• Managed and delivered implementation of human resources (48 countries) system in the Americas region
• Identified dependencies and risks with other regional and global programs (i.e. Operations) and planned program delivery accordingly
• Implemented regional billing and collections best practices and revenue leakage assurance policies
• Delivered frequent program and project status briefings to Americas Management Board

Team Management

• Facilitated meetings with Product Owners and Development Teams with collocated and dispersed teams in the Americas Region, Prague and Kuala Lumpur
• Collaborated and established long term relationships with technical and business groups at regional and global levels

Industry Standards

• Subject matter expert in project management (PMBOK, Agile-SCRUM, PRINCE2), life cycles (PDLC, SDLC, Agile), process improvement (SIX SIGMA), standard software and hardware methodologies
• Achieved CSM, PgMP, PMP, Prince2 Practitioner, and ITIL foundations credentials from accredited organizations in Program and Project Management


Syndesis (Formerly CoManage Corporation), Wexford, PA 2004

Project Manager

Managed software implementation projects with overall responsibility for successful implementation of CoManage’s TrueSource at British Telecom (Ipswich, UK) and Telecom Italia (Rome, Italy). Coordinated teams comprised of CoManage, System Integrator and customer personnel

Oracle (Formerly Metasolv Software, Inc.), Plano, TX  2001-2003

Caribbean and Latin America (CALA) Business Development Manager – Consulting

Led cross-functional teams to qualify and identify consulting opportunities in key Latin American telecommunication providers. Managed CALA’s OSS development and implementation program, accountable for consulting projects P&Ls. Developed customer relationships, proposal development, negotiations and closing. Managed opportunity pipeline and presented forecasts to MetaSolv executives.

• Achieved 115% of consulting sales quota in 2003 through the creation and customization of service offerings for the Latin American market
• Increased consulting market share from two-countries to seven-countries, which represented 15% of global consulting sales in 2002
• Expanded consulting services revenue 500% to $2.5M in 2001

SYBASE, INC. Mexico and USA                 1997-2001

Various Positions

Expanded consulting practice business with existing BIG 3 automakers, State of Michigan, and financial institutions from Chicago and Milwaukee. In Mexico City quickly established leadership, control, vision and credibility in the creation of Education and Consulting Services practice.

• Responsible for Professional Services business development and P&L
• Started professional service practice with two consultants and expanded to 10 consultants in 18 months
• Expanded consulting services revenue from $100,000 to $1.5M in 18 months


Sr. Consultant

Provided outsourcing consulting services to Volkswagen IT in project management. Led implementation of proprietary manufacturing solutions and coordinated teams comprised of System Integrator and Volkswagen IT personnel.

• Contributed in the development of project management framework for VW

NCR MEXICO. Mexico 1984 – 1995

Various Positions

Started as an intern and moved on to different positions including Latin American support for Department Stores (point of sales and back-end), Unix Professional Services Practice Manager, and Sales account manager.

• Led and managed implementation of point of sale and back-office system for Department stores in Mexico, Chile, Venezuela and Ecuador
• Led implementation of Unix systems and database migrations for major customers including PEMEX (Mexican Oil Company), Major supermarket chains and other Mexican government entities
• As an account manager achieved sales quota and joined the sales club for two consecutive years



2011 PMI Distinguished Contribution Award



B.S., Computer Science, Universidad La Salle, Mexico City



PMI – Certified Portfolio Management Professional (PfMP) # 1715251

SCRUM ALIANCE – Certified Scrum Master (SCM) # 244063

PMI – Certified Program Management Professional (PgMP) # 1238020

PMI – Certified Project Management Professional (PMP) # 313087

OGC PRINCE2 Practitioner Certified # PR2/177067

OGC Information Technology Infrastructure Library (ITIL) Foundations Certified

ASAPM – International Project Management Association IPMA-Level C®

SIX SIGMA -Green Belt equivalent (DHL First Choice – Bronze Certification)


Conrado Morlan’s Professional Activities


Project Management Institute 2007-Present

The leading membership association for the Project Management profession.

Project Management SME – Volunteer


• Core Team Member for the development of  “Implementing Organizational Project Management(OPM): A Practice Guide” (Feb-Dec 2013)

• Guest speaker at PMTOUR Mexico 2013

• Community Involvement Lead at Global Diversity Community of Practice (2013-2015)

• Active volunteer in PMI sponsored events.

• Virtual collaborator with PMI Chapters (South Florida, Madrid, Mexico and Costa Rica).

• Member of Content Committee for the PMBOK Guide® – Fifth Edition – Chapter 4 – Project Integration Management for a Project and translation team of Project Management Methodology for Post Disaster Reconstruction to Spanish.

• Guest speaker at PMI Global Congress 2008 Latin America & North America

• PMI Global Congress 2009 North America

• 2009 Project World and World Congress for Business Analysts (PW&WCBA)

• Keynote speaker at PMTOUR Mexico 2011

• Guest columnist at PMI Community Post and blogger at PMI’s blog Voices on Project Management